Return & Refund Policy

 

Last Updated: July 18, 2025

At Infrabits, your satisfaction is our priority. We are proud of the quality of our products and want you to be completely happy with your purchase. We’ve designed our shipping and return process to be as simple and transparent as possible.

If you are not satisfied with your order for any reason, you may return it for a full refund within 30 days of receiving the product.

Our Shipping Promise

 

We understand that you want your products as quickly as possible. That’s why we ship all orders via FedEx Express, ensuring a fast and secure delivery to your doorstep, typically within 3 to 5 business days.

30-Day Return Policy

 

To be eligible for a return, please ensure that:

  • The return is initiated within 30 days of the delivery date.
  • The item is in the same condition that you received it: unworn or unused, with all original tags, and in its original packaging.
  • You have the receipt or proof of purchase (like your order number).

 

How to Start a Return

 

Starting a return is a simple two-step process:

  1. Contact Us: To begin the return process, please contact our customer support team
  2. Provide Details: In your email, please include your name, order number, and the reason for the return.

If your return is accepted, we’ll send you a return shipping label, as well as clear instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Damages and Issues

 

Please inspect your order as soon as you receive it. If you find that the item is defective, damaged, or if you received the wrong item, please contact us immediately. This will allow us to evaluate the issue and make it right for you as quickly as possible.

Exceptions / Non-Returnable Items

 

While we try to be as flexible as possible, certain types of items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Items marked as “Final Sale” or on clearance

Please get in touch if you have questions or concerns about your specific item.

Exchanges

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

 

Once we’ve received and inspected your return, we will notify you by email to let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we’ve approved your return and you have not seen the refund, please contact us

Questions?

 

If you have any questions about our return policy, please do not hesitate to contact us. We’re here to help!