Welcome to the Infrabits FAQ page! We’ve compiled answers to some of the most common questions our customers have. If you can’t find the answer you’re looking for here, please don’t hesitate to contact us.

Ordering & Products

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express), as well as secure payment gateways like PayPal. All available options will be presented at checkout.

Q: Is my payment information secure? A: Absolutely. Our website uses SSL (Secure Socket Layer) encryption technology to protect your personal and payment information. All payments are processed through secure, PCI-compliant payment gateways. We do not store your full credit card details on our servers.

Q: Can I change or cancel my order after I’ve placed it? A: We process orders quickly to ensure you get your items as soon as possible. If you need to change or cancel an order, please contact us immediately at [Enter Your Customer Service Email Address Here]. We will do our best to accommodate your request, but if the order has already been processed for shipping, we cannot make changes.

Q: Do your products come with a warranty? A: Yes, all new products are covered by the manufacturer’s warranty. The specifics of the warranty period and coverage can be found on the product page or in the documentation that comes with the product. For any warranty claims, please contact our support team for assistance.

Shipping

Q: How long does shipping take? A: We are excited for you to receive your order! We ship all orders via FedEx Express, which typically takes 3-5 business days for delivery after the order has been processed and shipped.

Q: How can I track my order? A: Once your order has shipped, you will receive a shipping confirmation email from us which will include your FedEx tracking number. You can use this number on the FedEx website to track the status of your delivery.

Q: How much does shipping cost? A: Shipping costs are calculated based on your location and the items in your order. The final shipping cost will be displayed at checkout before you complete your purchase.

Q: Do you ship internationally? A: Currently, we primarily ship within the United States. For inquiries about international shipping, please contact our customer service team to see if we can accommodate your request.

Returns & Refunds

Q: What is your return policy? A: We offer a 30-day return policy for most items. To be eligible, the item must be in the same condition that you received it: unused, with original tags, and in its original packaging. For full details, please read our complete Return & Refund Policy.

Q: How do I start a return? A: Starting a return is easy. Simply email our support team at [Enter Your Customer Service Email Address Here] with your name and order number. We will guide you through the process and provide a return shipping label if your return is accepted.

Q: How long does it take to receive my refund? A: Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear on your bank or credit card statement.

My Account

Q: Do I need to create an account to place an order? A: No, you can check out as a guest. However, creating an account allows you to track your orders more easily, view your order history, and enjoy a faster checkout process on future purchases.

Q: I forgot my password. What should I do? A: On the login page, click the “Forgot Password?” link. Enter your email address, and we will send you instructions on how to reset your password.

Still have questions?

If your question wasn’t answered here, we would be happy to help. Please reach out to our customer support team.

Email: support@infrabits.store Phone: (064) 354-6741